Increase your customer loyalty. Here’s how!

80% of your turnover comes from the 20% loyal customers. How do you get new customers and how do you retain them? As a restaurant owner you only wish for one thing; satisfied customers who would like to come back to you. Customer loyalty ensures that you get new customers and retain the loyal ones. Someone who is satisfied is often loyal for longer, uses your product more often and is more likely to recommend your restaurant to others. But satisfied customers are not always loyal. They too continue to look for the best customer support, service and products for the lowest price. That is why it is important to keep improving and innovating yourself. You can ensure customer loyalty in various ways. Research possibilities to expand your customer base, test with loyalty programmes and distinguish yourself. You will see that it pays off, because satisfied customers place an order with your restaurant more often. Check out these tips and options you can immediately implement to take a big step in building and maintaining a good customer base.